To query a missing item you must send pictures of the front of your envelope within 24 hours of receiving your parcel.
If a parcel is tracked and states that it has been delivered or signed for, please check the signature of the recipient or and then check with your neighbours. If your parcel is down as signed or delivered we will not replace the parcel in question unless there are exceptional circumstances.
If our courier has made 3 attempts to deliver your parcel and the parcel is returned to us, you will have to cover the postage for us to re-deliver your parcel.
If you have mistakenly ordered an item we will be able to refund you if the item has not yet been dispatched. If it has, you will have to cover the postage to return the item and then we will refund you.
Products can only be returned if they are sealed and in a good condition.
Please be patient and polite to our team members. We are always willing to help and want to give you the best customer service possible so keep that in mind as our main aim is to leave you being satisfied with not only our products but also our service.